The conversion of raw inputs into valuable outputs within IT service delivery is usually far more complicated than it sounds. Within ITIL 4 it is the Service Value System that offers guidance on this vast and complex set of interactions from all areas of the organisation. This is a fundamental and structural system that describes the key factors that will impact value creation.
It is here we find the ITIL guiding principles. These are concepts that are intended to guide our broader decisions on IT service management and serve as a form of thought leadership to create a good approach to ITSM. This also includes the value chain – a broad action model that serves as a revised life cycle for the creation and management of IT service value.
