Here we get to the specifics of operating effective services under ITIL 4. These practices relate directly to the requirements, decisions and activities that need to be effectively managed to be able to deliver value from IT services. This is what many would consider to be the core of IT operations.
The mechanics of IT service delivery have been honed over decades of improvement and are now aligned with the best practices and the latest technology trends. This is not a “how to” but is a checklist of all of the areas of ITSM that need to have proactive decisions made about them. Successful ITIL 4 will not miss any of these. This topic is comprehensive and students should allow additional time to explore it.
