Section 8 of the Standard details the operation of the service management system. This is the bulk of the document as this lays out all the key activities needed to run the SMS. Section 8 is the heart of the Standard and the part that most closely resembles ITIL in both form and function. It uses the same language and has the same structure.
However, Section 8 is both practical and explicit. Here we finally have elements that relate directly to day-to-day IT operations and which clearly specify what must happen according to the Standard. This functions as a guide to inform ITIL adoption on exactly what must not be overlooked, undercut, or compromised. This section could also be viewed as a Standard for ITIL execution.
