- Rebooting the economy - should we look at 9/11? Prior to 9/11, New York was not a friendly community, but it had changed. It was a totally different culture.
- Will our culture change?
- Small businesses will need to look at core customers first and determine wants vs needs.
- How to reboot your high-contact service business? Preselling gift cards for future services.
- Prior to this - personal service jobs were solid because jobs could not be outsourced - but now those are affected too.
- Shows off who can and cannot be resilient
- Bosses are going to have to fight to get office workers to come to the office. We will have a much different workforce going forward.
- People are struggling to balance work and home on either side of the "commute wall". Like a psychological boundary.
- People will need to adjust their home social psychology
- Atomization of work
- HR movement based on value not on time
- A lot of business is based on want not need - they will look at things differently.
- What regulations no longer apply.
- Many people do not segment their time via a work breakdown structure
- Kids wont listen anyway
