The moment of truth is that moment when you present your recommendations. It's the moment they either say yes or no. It's a challenging moment because you, as a chiropractor, have different beliefs, values, and priorities.
Communicate well and it sets up a long-term win-win relationship.
Communicate poorly and it can create negative PR, low follow-through, and dissatisfied patients/ clients.
In this episode, we will go through exactly how to get the moment of truth right!
To learn more about Martin's approach to the first 12 visits check out the https://insideoutpractices.com/the-retention-recipe
Check out the Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions
or the Difficult Situations Workshop https://insideoutpractices.com/deep-dive-mastery-of-difficult-situations
Send in a voice message: https://anchor.fm/martin-harvey/message
