In this interview, I dissect the anatomy of difficult conversations with Caro Kingsnorth. Caro is the founder of 'Ignite development' which is a professional coaching consultancy. Caro has worked with companies big and small to draw out confidence, leadership, motivation, improved working relationships, influence and persuasion. She creates an autonomous and supportive environment for teams to identify the most appropriate way forward.
In this interview we examine; types of difficult conversations, the chimp versus human brain, the 'frame' and de-escalation techniques, non-verbal comms, active listening, information, and the art of direct talk. We also explore managing expectation, when the conversation 'goes wrong', Caro's five steps of navigating difficult conversations.
Caro has a vast depth of experience in this field and gives extremely relevant examples. You can find more from Caro at: http://ignite-development.co.uk/
and here:
http://ignite-development.co.uk/about-caro/
Please enjoy this episode with an extremely discerning and insightful guest.
