This week on ‘It’s More Than Money’, Kye talks with Businessman and Author of Big Brain, Little Brain, Kevin T. McCarney.
From humble beginnings as a restaurant owner, Kevin experienced a few moments in his life (one's we can all relate to) that got him thinking how we can relate to each other better. He used events in working life as inspiration for a better way pf communicating, in all situations, even sharing how valuable an interaction with his daughter at Christmas time was, helping shape what he would teach his employees about human interaction.
He challenges the notion of the customer always being right and explains invaluable tools such as Impulsive Control and Impulse control, being activated vs being triggered and the importance of minding your tone.
In the spirit of Kevin's book', Big Brain Little Brain, we talk about more effective communication through simple and accessible methods you can use immediately in work and all social settings. We pick apart some of the twenty-one tools your Big Brain can tap into for better communication, as well as the fourteen avoidable traps that your Little Brain will constantly set for you.
In this episode most importantly, it will show you how to find your “neutral,” giving you the time and focus you need to find the right words even in the most pressure-filled encounters.........and a little piece of restaurant history is shared, something you will likely have never known
A thoroughly enjoyable and easy chat with Kevin, highly recommend listening to this one
