Have you ever wondered how improving empathy and patient communication could increase treatment acceptance while driving more follow-ups? In this episode of Podiatry Practice Mastery, I walk you through a busy Thursday with 21 appointments, share an effective patient recall strategy, and discuss valuable insights I gained from a coaching session about better presenting high-value treatments like orthotics and Shockwave therapy.
What You’ll Learn in This Episode
How to reactivate patients using recall campaigns
The right way to position high-value treatments without overwhelming patients
Why empathy matters more than technical expertise in patient conversations
Lessons from a coaching session on improving treatment acceptance
Strategies to create joint ventures and grow your patient base
Why You Should Listen
If you’re a podiatrist struggling to increase patient follow-ups, boost orthotics or Shockwave acceptance rates, or improve cash-based service conversions, this episode is packed with actionable strategies. You’ll learn how better communication, empathy, and structured follow-ups can dramatically grow your practice and enhance patient care.
Key Topics Covered
[0:01] A busy day managing 21 appointments amid snow cancellations
[1:05] Implementing a patient recall system to reactivate old patients
[2:40] Driving revenue through simple follow-up calls
[3:55] Preparing a public talk and strengthening community outreach
[5:12] Creating a masterclass on cash confidence for podiatrists
[6:35] Coaching session insights: empathy, communication, and positioning treatments
[9:20] Lessons from blind spots in patient presentations
[12:05] Practical strategies to grow referrals through joint ventures
[14:18] Highlights from patient cases and treatment approaches
👉 Listen now to learn how empathy-driven communication and patient reactivation strategies can improve treatment acceptance and grow your practice!
