In this episode Ross and John speak to Louise Walsh. Louise knows SaaS and Hyper growth with experience at Google, HubSpot, Atlassian and Mathspace. Additionally she’s worked across multiple cultures, languages and countries while juggling everything been thrown at you in a hyper growth scenario. Louise shares her storey on how to deliver while scaling.
Louise walks us through where she started her career and where she is today. Also, telling us about her passion for recruitment and where it began.
- The Holy Trinity.
- Always look after the sales business.
- Hiring the first 50 to 100 and keeping standards high.
- Buying software, like a gym membership, paying doesn't mean you will get fit.
- Recruitment agencies that compliment you.
She tells us how clear she was on profiles, and how pushing through the hard times with motivation is key.
- Diversity hiring and consistent effort.
- “Making the culture and the company and the office appropriate and inviting for the types of people that you want to hire.”
- What your motivators are.
Louise shares some anecdotes and stories around going the extra mile to get some of that class talent on board.
- Customizing your offering to the person.
- Asking someone to relocate from their home and family is a big deal.
- Call it out early in the process.
- What does the move look like to you?
- Tailoring, getting to know your candidate and then personalizing the offering so that it tugs on their heart strings.
Louise explains how to sell people on a hyper scale culture.
- Risk diverse.
- Find those who are up for an adventure.
- Align expectations.
- Honesty and transparency.
- Opportunity to shape the culture.
- Importance of behavior in every interaction and behaviors you don’t want passed.
Lastly Louise tells us how she prioritizes candidates, what help she uses and how she manages that process. Also vetting agencies and vendors.
- Being prepared for an ever changing business climate.
- Pulling through all your resources.
- Mutual benefit.
- Learning from bad experiences.
- The Force.
