This week, we talk to national tipping expert, and Cornell University professor, Mike Lynn about the factors that have led many consumers to become frustrated with the seemingly ubiquitous flip-around white pads that are prompting gratuities in more and more places. Do you tip 20% when picking up your own pizza? Do you add a gratuity when buying groceries from a local market? Lynn talks about how the pandemic changed the game for tipping, and how the practice can be a way for businesses to fight inflation as they compete for employees.
