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“Many years ago, an elderly lady was strolling through a Pittsburgh Department Store, obviously killing time. She passed counter after counter without anyone paying any attention to her. All the clerks had spotted her as an idle “looker” who had no intention of buying. They made it a point of looking in another direction when she stopped at their counters.
Finally the lady came to a counter that was attended by a young clerk who politely asked if he might serve her. “No,” she replied. “I am just killing time, waiting for the rain to stop so I can go home.”
“Very well, madam,” the young man said with a smile. “May I bring out a chair for you?” And he brought it without waiting for her answer.
After the rain slacked, the young man took the old lady by the arm, escorted her to the street, and bade her goodbye. As she left, she asked him for his card.
Several months later the owner of the store received a letter, asking that this young man be sent to Scotland to take an order for the furnishings of a home.
The owner of the store wrote back that he was sorry, the young man did not work in the house furnishings department. But he explained that he would be glad to send an “experienced man” to do the job.
Back came a reply that no one would do except this particular young man. The letters were signed by Andrew Carnegie, and the “house” he wanted furnished was Skibo Castle in Scotland.
The elderly lady was Mr Carnegie’s mother. The young man was sent to Scotland.
He received an order for several thousand dollars worth of household furnishings, and with it a partnership in the store. He later became the owner of a half interest in the store.”
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