During COVID-19, most hospitals are stopping visiting. Phone conversations, which are part of the normal job are now even more common and more important. Breaking bad news is a difficult skill – today we unpack a telephone conversation that must discuss some bad news and dissect what is done well and what could be improved. Stay tuned for bloopers and some common errors made when discussing sensitive topics over the phone!
This episode can be listened to as stand-alone; however there is also an accompanying workbook, hosted at: http://www.mediafire.com/folder/2w5eqke9s56s3/Contingency_FM
You will need:
· Communication workbook
· Communication workbook answers
· Breaking Bad News podcast (and additionally we have attached the original conversation if you want to listen to that uninterrupted).
Instructions:
The workbook should guide you through the activity and tell you when to listen to the podcast.
