Guests: Teresa Schwab & Phyllis Collins (Ad Astra Coach Alliance)
Host: Andy Huckaba
In this episode, we explore the hidden dynamics of trust in the workplace—how to define it, assess it, build it, and repair it. Teresa Schwab and Phyllis Collins join Andy Huckaba for a deep and thoughtful discussion that blends personal insight, leadership experience, and practical advice. Together, they examine how trust and psychological safety relate, how power and past experiences shape trust, and what leaders can do to create environments where trust can thrive.
Defining Trust and Psychological Safety
Trust = Expectations of others
Psychological Safety = Feeling safe to take interpersonal risks
They are distinct but interconnected
How Trust is Built
Through consistent, congruent, and authentic behavior
Small “marble jar” transactions over time (inspired by Brené Brown)
Reliability, presence, and alignment with stated values
The Role of Power and Experience
People carry stories about authority into workspaces
Trust in a role can be eroded by past negative experiences—even before personal interactions occur
Leaders must separate themselves from the role and model trustworthy behavior
Practical Tips for Leaders to Build Trust
Communicate clearly and consistently
Invite genuine feedback and respond constructively
Show vulnerability and take ownership when mistakes happen
Live out values and model integrity in decision-making
“Trust is invisible when it’s working—and painfully obvious when it’s not.”
“If you spend more marbles than you have, you damage the relationship.”
“Power doesn’t automatically get you trust—it might get you obedience.”
“People don’t distrust the person—they distrust the role based on past experience.”
Edmondson, A. C. (1999). Psychological Safety and Learning Behavior in Work Teams.
Edmondson, A. C. (2018). The Fearless Organization.
Covey, S. M. R. (2006). The Speed of Trust.
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An Integrative Model of Organizational Trust.
Brené Brown – Dare to Lead and Daring Greatly
Amy Cuddy – Presence: Bringing Your Boldest Self to Your Biggest Challenges
“Trust is the conduit of influence, and the only way to establish real trust is by being present.”
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