Blake recounts several examples of working with clients where they were seeking to increase the customer service support and some of the negative feedback they had to deal with as part of their journey. There’s a great description of improving customer service based on a story about a river – listen to learn more and apply the learning to your organisation and what you as a leader can do to improve your service.
Here’s some of what we covered:
🎉 Mel Robbins
🎉 Neighbourly
🎉 Self-deprecating
🎉 Contact centres
🎉 Digital transformation
🎉 Negative feedback
🎉 Customer experience
🎉 Drowning
🎉 Networking
🎉 Changes to the business world
🎉 Be your own boss
Resources:
How to stop screwing yourself over. Mel Robins
(https://www.ted.com/talks/mel_robbins_how_to_stop_screwing_yourself_over?language=en)
Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business. Blake Morgan
(https://www.amazon.co.uk/dp/1400213630/ref=cm_sw_em_r_mt_dp_NK4AFbA7AK4WZ)
LinkedIn - https://www.linkedin.com/in/blakemichellemorgan/
Website - https://www.blakemichellemorgan.com/
Forbes - forbes.com/sites/blakemorgan/#66170deb2414
Twitter - https://twitter.com/BlakeMichelleM
Be Your Own Boss podcast - https://www.byobpodcast.com/
Customer experience school - www.customerexperienceschool.com
