In episode 3 of The Event ProfsCast from Hubilo Technologies, Rachel chats with Hubilo team member Pradeep Vishwakarma. Pradeep manages the customer experience team for the US region at Hubilo and has been with the company for 18 months. Let’s take a behind-the-scenes look at the experience, skill set and dedication it takes to support Hubilo’s amazing clients!
The highlights:
- Pradeep is adamant in his belief that once engaged with a client, he is working for THEM, not for Hubilo! This belief does not run deep only with Pradeep, but with everyone in the Hubilo family.
- Hubilo’s customer experience team is attached and available at all times from the very first contact with a Hubilo client.
- There is no turnaround time on customer support requests because Hubilo places a customer experience manager in every client’s event. There’s no need to wait for Hubilo to respond because Hubilo is standing right there next to you already!
- Hubilo’s customer experience team is happy to engage with clients on the clients’ terms. That means being willing and able to communicate via voice, email, Slack, Discord, WhatsApp, or whichever platform a client is invested in. Meeting a client where they are is a core value for the Hubilo customer experience team.
- Pradeep feels strongly about being part of a system at Hubilo that does not exist anywhere else in the marketplace today. The Hubilo team is committed to not only innovating when it comes to customer experience, but also to continuously improving upon our innovations.
- Many of Hubilo’s clients are trade and professional associations. The Hubilo platform was designed to adapt to the varying needs of varying clients. Pradeep and his team have used the flexibility of the platform to meet the needs of association clients to engage more closely with association members when it comes to staging an event. That engagement as a paying member rather than just an event attendee is vital to associations.
- Flexibility in the way content is presented to both association members and event attendees that may not be members is baked directly into the Hubilo platform. Pradeep and his team work closely with association clients to help them leverage this flexibility to get the most from the content present from both a member services and revenue generation perspective.
- Clients that come back to Hubilo to stage additional events often specifically request the customer experience manager they’ve worked with in the past. Not to brag or anything, but we kinda think that says something about our people and the level of service and support they’re dedicated to providing. OK, we admit … we’re totally bragging. ;-)
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