Today Rachel is joined by Hubilo’s own Pradeep Vishwakarma for part 2 of our exploration of how the Hubilo team interacts with and works in tandem with our clients to create amazing virtual events.
The Highlights
- Pradeep and his team often have a ton of ideas to share with clients, but sometimes it's better to not dump them all on the table at one time. This can cause confusion. Pradeep wants to hear the client’s ideas first, then he and his team can draw upon their knowledge and experience to enhance those ideas and expand upon them.
- The Hubilo customer experience team will always honor its obligation to inform a client in the unlikely event that something is not working. Fortunately the Hubilo team is on top of things and this has not been an issue, but Pradeep’s team is always ready with alternative solutions and creative ways to ensure that a client event comes off under and circumstances.
- Sometimes a client arrives at Hubilo with only a few days to work before an event must take place. This is a challenge, but we’re proud of the fact that Pradeep and his team have never failed to deliver even under the pressure of a very short lead time. There are many moving parts to coordinate with any virtual event, but the Hubilo team is skilled and experienced enough to handle this coordination, even with little to no extra time to spare.
- Regardless of lead time - long or short - no Hubilo client is ever on their own. The Hubilo platform is certainly powerful and comprehensive, but the real power of Hubilo is found in the well trained and dedicated customer engagement team that takes a hands-on approach to helping every client learn and leverage the power of our platform.
- From Pradeep’s point of view, the most important aspect of planning a virtual event is marketing and the promise of engagement between event attendees. Even the best planned and best run virtual event can fall short without proper marketing. An event that offers only lectures or information sessions without attendee networking and interaction opportunities may fail to attract the number of attendees that it otherwise might.
- The Hubilo platform drives attendee engagement and interaction by allowing event planners to gamify sessions, offer prizes, and acknowledge attendees with instant certificates of achievement or participation.
- Engagement and interaction isn’t only for Hubilo clients. Pradeep and his team set aside time every day to connect virtually and simply chat with each other. Sometimes this is just an informal chat to help support each other and learn about each other, or a gaming session just for fun. Either way, the Hubilo team takes interaction to heart. Our team culture proudly reflects that.
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