Co-hosts this season are Christ Oglesby and Terri-Lee Holland. Guest on this episode is Charlotte Lee.
Timestamps:
- Start time/introductions (5 mins)
- Language around modernization (7:25)
- Legacy Systems (8:30)
- Government/Industry working together (11:18)
- People and process approach (14 mins)
- Scoping down contracts (16 mins)
- Large contracts and big impacts (20 mins in)
- What should gov't be doing when creating new contracts? (21 mins)
- The move from UX to CX (28 mins)
- Key factors for leadership (30:30)
- Can technologists start becoming more human centric? (38:18)
- Continuous education (43:30)
- Leveraging information architecture (49:30)
- Does a project management plan call for a change management plan? (53 mins)
- Process flows and strategy (55:30)
- Identifying the customer (60:35)
