- Average Manager spends 4 to 6 weeks resolving conflict a year!
- Conflict isn't always a bad thing, it can be healthy when you are trying to make things better
- Conflict exists mainly because of 2 reasons; Clash of needs and Clash of values
- Don't tell yourself a story, let the story play out
- BFIRM model of when dealing with conflict resolution
- Theory of misaligned attribution
