I see it time and time again. Business that have been doing it so long, that you are stuck. And as a bookkeeper I will continue to say your numbers don't lie. Do you have repeat customers? Do customers refer you? These are 2 things that can help you identify if you are given good customer service, because people who like enjoy your products/service will continue to come back for their customer experience, not customer service. Be a Chick-fil-A in a world of McDonald's.
