In this episode, hosts Greer and Whitnie (the #LemonDropSisters), discuss both the importance of offering good customer service in your workplace, as well as ways that you, as a consumer, can empower yourself to receive the service you want and deserve.
The wide-ranging discussion. which you may want to savor over several days, describes examples of frustrations gained and opportunities lost as a result of poor customer service. But getting and giving good customer service is easy if you care to focus on the brand promise of your business and that of those to whom you give your money.
Listen, talk with friends & colleagues and develop strategies to assert yourself in ways that improve your customer engagements...regardless of which side of the counter your find yourself.
