I don’t have to tell you the definition of empathy. But if you don’t understand it, empathy is our cognitive ability to understand and appreciate the feelings and thoughts of others.
Basically, we should be nice to people is what it boils down to, doesn’t it?
Not really. It is essential that we understand where they are coming from. We don’t have to think about the righteousness of others thoughts, just that why are they saying whatever they are saying at that moment.
How does empathy translate to better sales and products? Listen to find out how.
Cover Art by Yugantar Malhotra
