Summary:
Kristin Dorsett, Chief Product Officer at Viator, shares her journey from managing call center agents to leading product and engineering teams. She discusses Viator's growth post-COVID, the challenges and benefits of remote work, and the importance of building a diverse and dispersed team. Kristin emphasizes the need for a customer-centric approach in product development and the significance of cross-functional collaboration. She also highlights her hiring strategies focused on cultural fit and passion, and outlines Viator's future strategies to enhance customer experience through technology and innovation.
Chapters:
00:00 Introduction and Background of Kristin Dorsett
05:37 Viator's Growth and Market Position
08:29 Building a Dispersed Global Team
11:38 Embracing Remote Work and Its Challenges
14:29 Merging Product and Engineering Functions
17:35 Customer-Centric Product Development
20:37 Cross-Functional Collaboration and Team Dynamics
23:37 Hiring the Right People and Cultural Fit
26:29 Future Strategies for Viator
www.linkedin.com/in/kristindorsett/
www.viator.com/
