In this episode, I am joined by the Director of Service Support and Quality Contact Centre Operations, NDIA. Ian Mcgowan.
Ian shares his leadership journey, the challenges, and the crisis situations experienced. He shares with us a little about the Black Saturday crisis, 7the Feb 2009 - ''it could've been a hell of a lot worse'', says Ian...'' a difficult and very stressful, situation and I look back with pride, years later, with all the responses in that first week, in that terrible disaster, it was one of the most coordinated and organised efforts on the ground''...
And imparts with 2 key messages...
An episode not to be missed.
You can connect with Ian Mcgowan at: ianandsueann@gmail.com
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Founder & Owner of Domino Effect Consulting - Creator of RESET Your Thinking Program
Leadership & Communication Strategist | Facilitator | Public Speaker | Author | Certified Meta Practitioner | Behavioral Profiling
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