Innovation-Education-Commitment. These are often the words used by members of the hair care industry when asked to describe Terri and Steve Cowan. Their company, Professional Salon Concepts, was the first beauty industry distributor to earn a place among Inc. Magazine’s list of the top 500 privately owned companies in America. They earned this honor not just once, but twice. They have been named Modern Salon’s “Distributor of the Year” and have been given the Diamond Award for Excellence in Customer Service by American Salon Magazine.
Terri’s dynamic style was brought to the attention of famed entrepreneur and author, John McCormack, and his then business partner, Sam Brocato. Brocato had recently launched his own line of hair care products, Brocato International, and before long Terri had joined the team to eventually become Executive Vice President. It was during her association with Brocato that she first met Steve.
Terri serves as one of the Salon Industry’s leading and most respected speakers and trainers. Her direct common sense approach to measuring and quantifying extraordinary customer service, combined with her undeniable sense of humor is what her audiences enjoy the most.
Both Terri and Steve are dedicated to helping salon owners see their business through their customers’ eyes. They are committed to upgrading the image of the hair care industry and firmly believe that quality service is the key. It is because of this insight and dedication that they continue to lead the pack in changing the industry thorough the belief that in this industry, as in all professional industries; Today’s Performance is Tomorrow’s Traffic.
To take your salon business to the NEXT LEVEL, go to https://linktr.ee/nlsleadership and sign up for the course!
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