Wrote Delta CX, a book that reclaims, redefines, and re-formalizes UX. Transform companies, departments, teams, projects, products, services, and experiences by focusing on Customer Experience. Learn how CX and UX can be truly Agile and Lean... different than the "Lean UX" book, which is neither Lean nor UX. Shift away from trends and non-working approaches, and build up what guides customer value and prioritizes quality over speed.
