In episode 2, Peter Durkin meets Martin Harris: MD of not just one, but two of the country's leading bus businesses. They discuss taking an ‘outsider's approach, and why cross-pollination between sectors is essential for maintaining fresh thinking and innovation.
A vocal advocate for sustainability, Martin explains why his philosophy is a personal one. He predicts that, post-Covid-19, we will either create systemic environmental change, or revert back 30 years.
The pandemic has forced smarter collaboration and stronger culture. Going forward, how can we continue to co-create solutions with local government and unions? When it comes to customer service, will technology bolster human efforts, replace them – or destroy them?
And has the public perception of Frontline Workers changed forever? "It will say a lot about us as a society if we don't slip into forgetting how important frontline workers have been", he says.
For all this and much more, check out our digestible frontline worker podcast.
