Description

- Key Duties - 

• Remote working from home over the phone
• Reduce isolation and loneliness
• Provide choice and autonomy to the client
• Signposting
• Even saving lives through a conversation 

- How to flourish in a new job role - 

• Identify the key skills and structure of the job
• Practicing ways to communicate well
• Asking for help from management if struggling
• Open, honest and polite communication with line manager
• Receive training on the job
• Gain knowledge through education (IAG course, for example)
• Turn knowledge into skills 
• Break down the job into parts and hone each part
• Prepare before your shift

- How to deal with upset client - 

• Restate and remind the client of what the aims are of the service
• Remain calm and professional
• Be boundaries and stern where necessary

- Well Being - 

• Do things that feel good 
• Go for walks
• See friends
• Go to the community centre
• Buying things
• Remain positive
• Join online workshops if have social anxiety
• Don't isolate yourself