IN EPISODE 93:
Getting customers to come in is how you sell products. Getting customers to come back is how you build brand loyalty.
In Episode 93, customer experience expert Shep Hyken shows us how to get customers to come back, again and again. You'll learn the two elements of exceptional customer service and a multi-step process that will help you align and refine the customer experience. After listening to Shep, you'll keep customers in the keep column! ABOUT SHEP HYKEN:
Shep Hyken is a customer service and experience expert and a New York Times and Wall Street Journal bestselling author. He works with companies and organizations that want to build loyal relationships with their customers and employees and is a regular contributor to Forbes and other major outlets. Shep is the author of eight books, including his latest, I’ll Be Back: How to Get Customers to Come Back Again and Again. He's also the creator of The Customer Focus™, a customer service training program that helps clients develop a customer service culture and loyalty mindset.
LINKS:
Twitter | LinkedIn | Forbes articles
