Today we' talk about Traveler Experience and how this looks a lot different than it did this time last year. Were joined by Steve Newton, Head of Sales at Tripkicks, who defines TX and the redesign of a T&E Program which places traveler at the center. A few of the questions we discuss in this episode are:
What does it mean to put the traveler at the center of your Travel Program? What it is that travelers need? How does a T&E Program look different today? How do you empower and give your travelers confidence? How do you constitute or benchmark a good traveler experience? What brands would you say are leading the way in TX?
