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When we speak on reconciliation we first must take note that an apology alone is not enough.

The following definitions are from Webster's Dictionary:

An apology is a formal justification, defense, or excuse; an admission of error accompanied by an expression of regret.

An apology without an admission of error (stating the offense) accompanied by an expression of regret is not an apology. Reconciliation can’t take place without an apology.

What do you do when the apology you receive just isn't good enough? Is that such a thing and if so what do we do with that?