This week, I brought back previous guest Jeffrey Tefertiller, who owns Service Management Leadership, a consulting firm. He is the author of 4 books on ITSM and in this episode, we discussed his recent, and 5th book, on Business Continuity titled: "Business Continuity: The Art of Staying Continuous" which you can purchase on Amazon. To watch full version in video - check out my YouTube channel listed on my personal website below.
In this conversation we covered:
- What you can expect to learn in his book
- Refresher on what Business Continuity is
- Business Continuity Programs - what are they?
- Jeffrey's analogy in his book of Business Continuity and Art
- The 5 Elements of a Business Continuity Program
- Key Challenges in implementing a Business Continuity Program & overcoming them
- And much more!
Enjoy!
Dean Kulaweera - IT Recruiter
www.deankulaweera.com
