Today’s guest is Ezralea Robbins, who is a veteran therapist with 20 years experience. She started her career as a certified massage practitioner to now owning Mountainside Spa in the suburbs of Salt Lake City, Utah.
Today’s topic may seem like a boring one, but we reassure you: it’s going to save you a ton of time and headache in the future as your business starts to grow and scale beyond being a solo practitioner.
We are talking about SOP (Standard Operating Procedures) and how having them in place can actually be like duplicating yourself and preventing issues from happening to begin with, and how to approach the inevitable when it happens.
WHAT WE COVER:
- How to save precious time, resources, energy, & money by "duplicating" yourself
- Why franchises seem to be popping up while small businesses are closing down
- Creating a workplace environment & standards for team conduct
- Learning how to play in someone else's professional sandbox
- Running your business when you're not present physically
- Creating impactful moments that people remember
- Examples of what to include in your SOPs & how to get started
- How to run a profitable biz rather than an expensive hobby
- How to navigate the hiring process during recession & pandemic
RESOURCES MENTIONED:
- Power of Moments book by Chip & Dan Heath
- Small business tuition free education:
- Check your local SCORE mentors
- Goldman Sachs 10,000 scholaraship
- Genius Scan & DropBox for digital storage
- Online Classes & Mentorship with Ez
LET'S GET SOCIAL:
- BABs on Clubhouse
- BABs facebook group
- BABs instagram
- Ezralea on FB Messenger
- Mountainside Spa website
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