Empathy. We all know we need to demonstrate it. We call it out as being important. Some organisations have it in their values, behaviours and capability frameworks. But what does it look like in leadership?
Organisations that focus on empathy have stronger collaboration, deeper trust, more quality relationships and increased psychological safety. When empathy is abundant there is a deeper desire to seek to understand. We care more deeply about people, their needs, their challenges, and how we can support them.
Here is the empathy map that is referenced in this week's podcast.
