It is our 5th and final step of our D.A.N.C.E., which we have defined, attracted, nurtured. converted, and now it's time to expand. It is time to expand your influence, connection, and reach. Many businesses mistakenly believe once the prospect makes a purchase and becomes a customer the journey is over. Wrong! In fact, the journey has just begun. The experts tell us it costs 6 to 7 times more to generate new customers. So why not ensure your current ones are happy, continuing to buy from you, and more importantly refer you. It should be one of your number one priorities to ensure our current customers feel valued, heard, and appreciated.
In this episode, you will discover:
· The 4 steps to expansion and increasing your influence, reach, and sales.
· The significance of the lifetime value of your customers.
- How to assess and assist your customer's biggest struggles.
American author Ken Blanchard, warns us “Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans”. The best way to create raving fans is to enhance your customer's experience. Join us this week as we teach you exactly what you need to know about expanding your customer's journey to ensure they become raving fans.
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