A Russian, and two West Indian woman on a podcast? What else can we call this but a good time.
We are so excited to bring you Ep 17: "Harmony=Happiness in Life & Work" with Victor Novoselov, co-owner of Trifecta Medspa and Zeefah Ali, Operations Manager. As a top 100 Allergen account, the leaders of this establishment dive deep into what makes their practice run efficiently, how they have created a practice where they put their clients first and where their employees feel happy and appreciated. Victor stresses that in his leadership role it is important to do what you preach, and how tracking the data in both hard and soft ways are important to the smooth running of a business.
Here are some highlights:
12:00 Organizational habits in the team for success
14:35 Do what you preach
14:47 Everyday counts toward the customer
15:32 Victor's greatest life lesson
18:08 Tracking KPI-Data is everything
21:42 Hard and soft indicators
36:04 Zeefah dives into the client intake process
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@trifectamedspa
