There is an increasing need for essential service providers to learn how to use a data-driven approach to make strategic decisions, calculate value, and communicate return on investment to the public. For this Shop Talk, we have invited Barbara Heller, Manager and Practice Lead for Parks and Recreation and Jesse Myott, Senior Consultant with BerryDunn to share their expertise consulting organizations and municipalities.
Participants will:
1. Discuss the definitions of performance measurement
2. Identify common barriers and examples of success in measuring organizational performance
3. Learn common metrics used to measure organizational performance in parks and recreation agencies
4. Identify cultural elements needed to successfully measure organizational performance