A tragic airplane crash happened in 2019 and the NTSB report was recently released. It was determined to be a pilot error. Since Henry Draughon is a former Naval Aviator, he is qualified to comment on the findings, which he does in this podcast. He understands the need to follow processes and the value of a checklist. He has taken that knowledge and experience to start his own process improvement business.
Dr. Zelem is a retired surgeon but remains active in the medical community. He is an advocate for improvement in hospitals, especially in the business aspect of the hospital such as revenue integrity.
Dr. Zelem and Henry will discuss how the value of processes and checklists are paramount in aviation. They both want to see that type of mindset incorporated in the medical field.
For additional information, please go to: https://urjustanumber.com/2021/06/01/healthcare-lessons-from-the-cockpit/
