Max Saltzman is a Customer Success specialist with years of experience. He is highly organized, out-of-the-box, analytical thinker who takes independent action in support of his colleagues, company and customers.
In this episode of The Doctor's Den we deep dive into how Max got to Customer Success and how he utilized his exemplary followership to help build several customer success teams without having a leadership position.
Throughout this interview Max teaches us about leadership and followership, communication skills, learning from every experience, and most importantly the need for trust in teams.
In addition, Max is super motivated and tries to continually expand his skill-set to establish himself as an expert in his field. He is an avid D&D DM and player which helps him in his relationships at work and beyond. And he explains why it is important to learn from every experience.
Max has a B.A. in Psychology from Yeshiva University as well as a certification in UX Design from CareerFoundry.
This episode of The Doctor's Den is also available on YouTube:
https://bit.ly/TheDoctorsDenYoutube
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I'm Dr. D.
I post about #followership, #leadership, #strategy, and #inclusion.
I challenge you to choose courageous exemplary followership in support of your leaders and ideas that are important to you.
I also give motivational lectures that weave my personal story as a Disabled IDF Veteran with concepts from leadership, followership and strategy theory.
Follow me 👍 and hit that 🔔 to see more of my content and posts.
Want to find out more or work with me one on one? Check out my website:
www.drdleitner.com
ToC:
00:00 Introduction
02:08 Max's College and High School Experience
03:56 Making Aliyah and a US degree in Israel
05:52 What I didn't learn in Uni
09:03 High School versus University
12:55 Leadership
15:17 Exemplary Followership
19:03 Be an Expert
23:52 Learning from Every Opportunity
27:24 Applying Lessons
29:07 Building Trust
32:14 Dungeon Master and Trust
33:28 D&D and Relationships
35:25 Work-Life Boundaries
37:18 WFH and Trust
41:59 Support from Leadership
42:39 Trust Broken
49:23 D&D and Mutual Trust
50:53 The most important piece on the board
