It’s not rocket science – how retail employees are trained and nurtured will have an effect on CX. It’s something that The Home Depot takes seriously. As Senior Director of Customer Care, it’s Michael Jones’ job to ensure the values of The Home Depot are translated at each store interaction a customer experiences. In this episode, Michael explains how and why a values culture in CX is so integral to this retail leader’s success.
To watch the video interview and learn more about Michael Jones's take on Culture Driving CX, go to https://bit.ly/ercx-pc-ep3
#ERCBPO #CX #Technology #ERCxChats #CustomerCare #Culture
