Environmental, social, and governance (ESG) factors are increasingly considered by businesses in the context of identifying both risks and opportunities for growth. Inevitably, as the world enters 2021, businesses will be looking back at the experiences through 2020 and reviewing systems and processes. Contingencies and resilience have in the last year proved fundamental to survival. However, the need to invest in the development of employees, particularly the next generation of employees is also critical to ensure a sustainable business model.