What does customer centricity mean to you? For us, it's being customer L.E.D — Listening to your customers, echoing what they truly need and designing interventions together.
Pre-pandemic, face-to-face and tangible experience is crucial. But how do we manage that with the new wave of digitalization happening around us? In this conversation with JV Wong, we talk about the challenge of humanizing the interaction albeit virtual and digital.
JV Wong is President and Chief Executive Igniter of People Ignite for 18, years -- as she facilitates for strategic planning, teambuilding, and training sessions for both local and multinational companies. Being a Customer Partner Experience (CPE) Hero Awardee of Microsoft Asia Pacific year 2003, she knows what building customer experience means. She believes that clientship can be transformed to lifelong friendships.
Together, we headline a learning event on November 10, 2020, 9am to 12nn New Wave of Customer Centricity. Please call or text (+63) 917 5126392 and look for Kervin Ursua for details.
