Kishlaya Sharma and Marc Bernstein discuss the future of AI, back-office automation, and the delicate balance between leveraging cutting-edge technology while keeping the humanness in the contact center.
Timestamps:
00:00 Bling Introduction
07:25 Unified Platforms
10:12 Bling's Approach
14:00 AI in Communications
17:25 AI Agents vs. Human Agents
20:20 LLM's at Bling
26:30 Relinquishing Control
33:13 AI in 3 Years
