Connect with Justin: https://www.linkedin.com/in/justincookctgcoach/
As an Enneagram 9 (Peacemaker) Justin's LEANED INTO conflict. He shares the biggest room for improvement in most organizations is CONFLICT.
Often, we look at conflict as a bad thing instead of seeing it as the greatest area for growth.
Encourage people to LEAN INTO conflict. What causes the most conflict? Justin shares it's the emotions generated by the poor stories we tell. As leaders, we can take the story we're used to telling and tell a BETTER story! Negative conflict DRAINS team energy! Handle conflict well by having CRUCIAL CONVERSATIONS and CREATING a SAFE PLACE to discuss and POINT people to the RIGHT people who can bring positive resolution.
How do you create a safe place? ASSUME POSITIVE INTENT!! Give the benefit of the doubt. This brings the defenses down.
Leadership skills to develop:
Mediation and listening.
How do you create a culture of positive conflict: RESPECT (shared language from top down), ACCOUNTABILITY and COMMITMENT!
How to be PROACTIVE in changing culture? Understand the neuroscience of change - the TENSION created. As leaders, we MUST be looking to "remove the springs (things that are in the way; spring back against the tension of forward motion). Hey, I just found a way to make your job easier … etc.
PRO tip: in this virtual workspace, body language (video) is important so you can SEE the springs. By using email over phone call you give up 50% of your communication power. Especially when tough subject matter.
Justin wraps us up with this gold nugget:
“BE AS SPECIFIC with your positive feedback as you are with your negative feedback.”
Join our sales group on Facebook for no-nonsense sales accountability: https://www.facebook.com/groups/Energy4Sales/
