Full show notes and links to all resources mentioned here: myconsultanttraining.com/episode44
Time based show notes:
2:00 customer categories: existing, new
3:30 why it's more effective to focus on customer retention
4:30 relationship building ideas for customer care
6:00 book recommendation: Power of Moments, Chip Heath and Dan Heath
7:00 value of loyalty programs
11:00 ideas for your own loyalty programs (outside of incentives your brand may offer)
Show sponsored by: moderndirectsellerbox.com and moderndirectselleracademy.com
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