Description

0:34 Intro

• Intro/Opening remarks
• The topic is: How Sausage is Made (the process of process making)

1:35 Sponsors

• SPEARity (SPEARity.com)
• Cream City Marketing (creamcitymarketing.com)

2:19 Digging into the details

• Americanism concept: If you want to enjoy the sausage, don’t ask how it gets made
• “You lose your appreciation for laws and sausages if you learn how they are made” -M
  • " Laws... like, sausages, cease to inspire respect in proportion as we know how they are made" - John Godfrey Saxe 1869
• Most people don’t pay attention to their processes
  • As a business owner, you NEED to pay attention to them
• “Your business is made up of many processes, whether you think it or not” -B
• Processes can be delegated as chores for your kids at home
• The more you work on a process, the better you will get

5:18 Two main reasons to solidify your processes

• The ability to make things better
  • Process → Repeatable → Measurable → Can be improved
  • Your processes shouldn’t be different every time you do them…
    • Can have minimal changes, but shouldn’t be drastically different each time
  • “People have anxiety if they can’t find the consistency on how things get done” -B
  • Outcomes can have predictability if you follow a process
  • **Chick-fil-a Story** Processes to create scalability
    • Michael mentioned to the manager that they probably need to work very efficiently to hand the volume they were handling
    • He gets invited to the back
    • Everything was documented
    • Whiteboard above drive-thru window with guest times, number of guests, etc.
    • Monitors running live time stats
      • Twitter feed
    • Cookie station
      • Visual chart showing what a cookie looks like when it’s baked perfectly, when it’s underbaked, and when it’s overbaked
  • You don’t need a lot of money to document your processes
  • Your processes are essentially your playbook for winning
  • “Document things as you are doing them, especially as a solopreneur” -B
  • Creating a process is not difficult, most people just overthink it

19:15 Steps to create your process

• Step 1: Start with your end deliverable
  • Vision and expectations
• Step 2: Don’t overthink it
• Step 3: Write it down
  • Your documentation doesn’t need to be perfect the first time
  • This is your rough draft - it can be refined
• Step 4: Run the process
  • Run it in your head or the physical steps
  • Make notes as you run the process
• Step 5: Iterate the process
  • This step will be done multiple times
• Step 6: Measure the process
  • Where are places that I can measure the process
  • The more processes made = better quality
• Step 7: Train it and name it
  • Train others on your process - delegate it out
• Step 8: Apply technology

Full Show Notes Here