This episode is all about the customer and is full of so much important information that’s going to be very valuable to you and your business. Listen in as I interview Tema Frank, author of People Shock: The Path to Profits When Customers Rule. Tema is an author, consultant, speaker and teacher on the customer experience in the digital era.
Show notes: https://startfiercebusiness.com/archive/tema-frank-importance-customer-experience/
