This week we bring you a real legend from Western Australia. Martin North runs Quality Apartments Banksia Gardens and Thebnbcollection.com.au
01:22 - Martin North’s background and journey
02:51 - How well Martin North’s business has been surviving during Covid
05:07 - How Covid has changed markets in the accommodation space
06:06 - Meeting expectations of the staycation market
07:29 - Changes, upgrades necessitated by the pandemic
08:43 - Taking advantage of opportunities to work with other businesses
13:13 - What areas can we improve for next time?
16:39 - How to communicate with your customers in a crisis
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