I learned so much from this week's interview with Leilani Schweitzer. In this short episode, I reflect on what I learned, including why it's so important that we show up for those in trauma and the moral and business reasons for sharing information with those who have been injured.
Leilani Schweitzer's full TED talk can be viewed here: https://www.youtube.com/watch?v=qmaY9DEzBzI.
See below for the citations for the studies discussed in this episode:
Richard C. Boothman et al., “A Better Approach to Medical Malpractice Claims? The University of Michigan Experience,” Journal of Health and Life Sciences Law 125 (January 2009): 144.
Jathan Janove, “A ‘Sorry’ Strategy,” SHRM, March 1, 2006, discussing apologies in medical malpractice, airline, and employment disputes. F.R. LeCraw et al., “Changes in liability claims, costs, and resolution times following the introduction of a communication-and-resolution program in Tennessee,” Journal of Patient Safety and Risk Management, 23, no. 1 (2018): 13–18.
Bonnie Ackerman, “You Had Me at ‘I’m Sorry,’: The Impact of Physicians’ Apologies on Medical Malpractice Litigation,” National Law Review, November 6, 2018.
Jennifer K. Robbennolt, “Apologies and Medical Error,” Clinical Orthopedics and Related Research 467, no. 2 (February 2009) 376–82, finding that apologies “can decrease blame, decrease anger, increase trust, and improve relationships” and “have the potential to decrease the risk of a medical malpractice lawsuit and can help settle claims by patients.”
