A long-term career perspective is highly beneficial to learn how changes have helped an industry evolve, and hopefully improve, the customer experience. Tom Garzilli, Principal with Tourism Growth Innovations, consults with stakeholders across government and industry to provide insights into the importance of tourism for economic development. With years of experience in marketing
leadership roles, including Vice President of Marketing for American Express Vacations and Chief Marketing Officer for Brand USA, Tom talks to Biz-eWerk on a wide range of topics related to tourism from online reviews, to smartphone tech and AI applications.
