What is guaranteed to make your business stand head and shoulders above the competition? Wow-factor service is the key! When you go the extra mile, you inspire loyalty in your customers. Learn how as we sit down with Derek LoVerde of To Your Success.
Show Notes
- Introducing Derek with To Your Success. [1:45]
- How To Your Success helps contractors build long-term client relationships. [3:24]
- Why customers are the cornerstone of a contracting business. [7:16]
- Genuine human connection will "wow" your customers. [9:37]
- Value that trumps buyer's remorse. [15:43]
- Inspiring loyalty in your customers. [16:51]
- The power of gifts to improve customer satisfaction. [18:20]
- Contractors are in a relationship business. [22:59]
- Going above and beyond customer satisfaction. [27:18]
- Wowing your customers with no-pressure sales. [31:17]
- How to "own the home" where you provide service. [33:32]
- Wow-factor service means being attentive. [35:52]
- How leadership can help team members succeed. [37:24]
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Phone: 706.259.8892
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